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FREQUENTLY ASKED QUESTIONS

ORDERS & PAYMENTS

The item I ordered is out of stock. Why is it on the website?

All items ordered with The Beauty Jungle depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

How do I place an order?

Once you’ve found the product you want, you’ll need to click ‘Add to Cart’. You can either carry on shopping or click ‘View Cart’ if you’ve got everything you need; this will give you the option to checkout. Continue to the process of adding your payment method, shipping address and any other details on the “checkout page”. Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Can I make Changes to my cart?

Yes, you can add or remove products from your cart until you’ve completed the Checkout Process.

Can I place an order on the phone?

Online orders can only be placed online through our secure checkout page.

How can I cancel my order?

We’re sorry to hear you want to cancel your order.

Please contact info@thebeautyjungle.com. We can only cancel orders that have not yet been processed for shipping.

How do I make changes to my order?

Please contact info@thebeautyjungle.com. We can only change orders that have not yet been processed for shipping.

I have received a faulty item. What should I do?

We’re really sorry that happened as we aim to provide high quality items to all of our customers.

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

Order Number
Product Name
Details of the fault
Images that support the fault, if applicable
‍
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

I have received the wrong item. What should I do?

We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help.

We’ll need to know the following information so that we can fix this for you-

Order Number
Incorrect item received
The correct item ordered
‍
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

I have received a damaged item. What should I do?

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help.

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

An item is missing from my order. What should I do?

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not in there then you’ll need to allow longer for it to be delivered.

How can I pay for my order?

Visa, American Express, Master Card, Discover Card, Klarna, Afterpay, PayPal, Cherry, Apple Pay, Google Pay. You can select your preferred payment method at checkout.

As we take fraud very seriously, you will face validation and authorization by us and the card issuer.

We do this to ensure that our customers are safe while they shop.

I have a payment problem on my order. What should I do?

If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you have done all that and still the problem is not fixed, then please contact our Customer Service team.

How can I use a coupon code?

Once you have found all the items that you want, click the bag icon in the top right of your screen. You will see a box located below your list of items in the cart which says ‘Got a coupon code? Enter it here’.

Add your coupon code into this box and click ‘Add’ to apply the discount.

If you have any problems entering the code then you can contact our Customer Service team.

Why isn’t my promo code working?

Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code please refer to the email or website and look for the following: Expiration Date, Excluded Brands, Spend Requirement.

What is a promo code and how do I get one?

If you are an email subscriber of TBJ, you may from time to time receive an email containing promotional discounts. TBJ may also offer promotional codes directly on the website.

Why am I having problems accessing the checkout page?

If you’re having problems accessing the checkout or any part of our website, please get in contact with our Customer Service team.

I previously ordered a product on TBJ, but can no longer find the product on the website. What happened?

If you cannot locate a previously ordered item, it may have been discontinued on our site, repackaged, renamed, or replaced.

How do I pay for my products during the virtual call?

Jaime will take your preferred payment method over the phone using trusted security payment processing systems. You will receive an email containing the information about your order.

Can I order products online and pick them up in store?

Yes. You can place an order online and pick up your products in the store with proof of purchase.

SHIPPING

How will I know when my order has shipped?

We’ll send you an email as soon as your order is on its way.

Will I receive a tracking number for my order?

Yes, we will notify you by email.

What do I do if I have not received my order?

As soon as your order has shipped, we send you an email with tracking and an estimated delivery date. Have you checked for any delivery notes from the carrier? Your package may have been left somewhere safe or taken to a local office.

What delivery options do you offer?

All of our delivery options can be found on our delivery page.

How long will it take for my order to be delivered?

Our delivery information page can tell you the timeframes associated with our different delivery options alongside their costs.

What happens if I am not home to accept my delivery?

TBJ requires a signature for all orders upon delivery. If you are not home to accept the delivery, a note by the carrier will tell you your options for retrieving your order.

Can I use freight forwarding to ship my package?

TBJ does not ship outside the US and does not ship to freight forwarders. We reserve the right to cancel all orders shipping to a freight forwarder.

returns & refunds

What is your return policy?

Please refer to our returns policy page.

Can I return a product if I no longer want it?

We want our customers to be happy with their products. If you are not happy with your product, you can refer to our returns policy page for return options.

What happens once my item is returned?

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

When will I receive my refund?

We’ll send you an email once your refund has been processed. After receiving this email, your refund should appear in your account within 5 business days.

If you don't see your refund within 10 business days since you received our email, please contact our Customer Service team.

I used PayPal to make my purchase, and have since returned an item, why haven't I been refunded?

At TBJ all refunds are issued within 2 weeks of the return reaching our warehouse. If you haven't received your refund back from PayPal it may be because you used a credit card to make your payment. PayPal states on their site that it can take up to 30 days for the refund to appear on your statement.

I used PayPal to make my purchase, and have since canceled my order, why haven't I been refunded?

TBJ authorizes your PayPal account at the time the order is placed. Your PayPal account is charged at the time your order ships. PayPal states on their site that it can take up to 30 days for the refund.

I didn’t receive a full refund on my return. Why?

TBJ charges a 15% waste fee for products that have been opened that TBJ has accepted within our scope of the return policy. Please refer to our Returns Policy Page.

booking services

I see I can book services at TBJ online. How does this work?

Yes, you can book services offered at TBJ online. You can click the link on the Book Services Page and you will be directed through the book appointment process.

I see that I can book an online virtual product consultation call online. How does this work?

Yes, at TBJ we want to help you diagnose your skin concerns and help you choose products that will have maximum results for your type of skin issues. We offer a virtual call with TBJ Founder who is a Master Aesthetician Jaime, up to 30 minutes via Zoom. Virtual calls require a deposit of $50, which will be applied to your purchase of products you order. If you do not order any products during the call, your deposit will not be refunded to you.

How do I connect to Zoom for the virtual call?

Upon booking and paying the deposit for the virtual call, you will be sent a Zoom link via email to click to join the upcoming scheduled call.

What happens if I don’t attend my scheduled virtual consultation via Zoom?

We at TBJ understand that things happen, however, TBJ will not refund you If you miss your virtual call. However, if you need to cancel or reschedule your virtual call, you may do so with a 24 hour notice without forfeiting the $50 deposit.

general questions

Where can I find your Terms and Conditions?

Please refer to our Terms and Conditions Page.

What is your Privacy Policy?

Please refer to our Privacy Policy Page.

Access to information.

You have the right to know what personal data we hold about you.
Feel free to write us at

The Beauty Jungle
5614 W. 36th St
St. Louis Park, MN
554616

About exclusions.

TBJ only carries authorized inventory and maintains strong relationships with all of our vendors. As part of these relationships, we respect our vendors' requests to be excluded from certain types of promotions.

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location

5614 West 36th Street
Saint Louis Park, MN 55416

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hours

Monday - Friday: 10AM - 8PM
Saturday: 10AM -6PM
Sunday: Closed

contact

612-433-4104

@thebeautyjunglemn

TERMS & CONDITIONS

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